Common queries answered
Frequently asked Questions
All orders are processed and shipped from within the U.S. Since each lens is custom made, the manufacturing times may vary. Typically, we can ship most orders within 5 business days.
Since our frames are handmade and our lenses are custom designed for you, we do not accept returns. The exception is a manufacturer’s defect. If you are unsure about your purchase. Please call our opticians on call at 1 (888) 410-6784
If you need to make any changes to your order please call us at 1 (888) 410-6784 or you can chat with us.
If you would like to track your order please drop us a message in the chat, we will respond very quickly. You can also call or text 1 (888) 410-6784 for order status.
Our chat is available 24/7 and we are very responsive. Try it now! If you would like to give us a call, please reach out to 1 (888) 410-6784 by phone or text.
No problem! Call us as soon as possible at 1 (888) 410-6784 or you can drop us a chat below.
We ship to all contiguous states. If you would like to ship your order internationally or to Hawaii or Alaska, please call 1 (888) 410-6784 or drop us a chat!
All of our eyewear ships from one warehouse in the United States. This means you are never waiting weeks for orders to be shipped in from international warehouses. We are proud to support American Owned and operated businesses.